Terms & Conditions

GENERAL SALES CONDITIONS (WINTER SEASON 2020-2021 AND SUMMER 2021)

RESERVATIONS
To confirm your reservation, a deposit of 30% of the total amount of your stay is required if you reserve more than 30 days before arrival, or 100% of the payment if you reserve less than 30 days before your arrival (or the NANR specific rate). For the flex rate, the payment of the balance is due 7 days prior to the arrival.

PAYMENT
We accept bank transfer or credit card (Visa, American express, or Eurocard/Mastercard. Cash). Only french checks are accepted for payments made at the residence.
Address for the payments: Residence Vallorcine Mont-blanc – 44 route des confins du valais – 74660 Vallorcine - FRANCE

Please find below our BANK DETAILS :
BANQUE DE SAVOIE - 1 place Jacques Balmat - 74400 CHAMONIX - FRANCE
Bank account: VALLORCINE MONT BLANC EURL
IBAN: FR76 1054 8000 2500 0442 5021 279
SWIFT: BSAVFR2C

RATES
All rates are quoted in Euros and include VAT and charges such as electricity, gas, water and heating.
The apartment rates excludes local taxes, cancellation insurance, and expenses of a personal nature such as laundry, telephone calls, etc.

CONDITION OF CANCELLATION
We recommend you to take the Cancellation Insurance with your reservation (4% of the total of your stay).
* FLEX BOOKINGS:
- More than 7 days before arrival, the 30% deposit will be refunded minus the €15 administrative fee.
- Less than 7 days before arrival, 100% is due to the Residence Vallorcine Mont-Blanc.
* NANR BOOKINGS :
This rate is non refundable and non cancellable.100% is due to the Residence Vallorcine Mont-Blanc.
The Cancellation Insurance fee is not refundable.

CHANGES OR CANCELLATION BY US
We reserve the right to make changes or cancellations after the booking at any time (partial or full closure of one equipment). Services or activities might be changed without notice.

DEPOSIT
A 500 Euros deposit will be requested upon your arrival. The deposit will be fully refunded to you providing no local taxes and/or charges are outstanding, or that any damages have been caused to the properties.
ARRIVAL AND DEPARTURE
Check-in and pick up of the keys is made on the day of your arrival from 5.00 pm. Keys must be returned to us before 10.00 am on the day of departure.

PETS
Pets are accepted in the residence at an additional cost. A fee will be charged for any damage caused by your pet.

YOUR RESPONSIBILITIES
You are responsible for ensuring that the apartment is not occupied by more people than is stated on your booking confirmation, which is set to the number of beds in the apartment.
We would like to remind you that the residence cannot accept any responsibility for any loss, theft or damage of any personal effects inside or outside our buildings, including the apartments, the covered parking or the public areas.
Departure process : The day of departure, we ask you to collect the dirty linen in the bathroom, empty the rubbish bins and take your garbage to the outdoor rubbish room located at the exit of the underground parking.
The residence propose a special kitchen cleaning service for a price of 50€/operation. We inform you that this service will also be available at any time during your stay for the same price. Any apartment returned in unreasonably dirty and untidy conditions will be automatically subject to an extra charge of 90€ to 130€ for deep cleaning.

COMPLAINTS
Any complaints about the apartment, its contents, its cleanliness or our staff must be made to us within 48 hours after your arrival. We will take all reasonable steps to settle the problem. We shall not have any liability for complaints submitted after this period.

NON-SMOKING RESIDENCE
All common areas and all apartments are non smoking.

Last Update 17th November, 2020